Payment, Cancellation, Refund, and Shipping Policy
Welcome to Zodmo – Your Friendly Local Online Marketplace
Zodmo is a platform designed to connect buyers and sellers, enabling them to interact, negotiate, and complete transactions independently. Please review the following policy carefully to understand the roles, responsibilities, and limitations involved in using our platform.
1. Payment Policy
Direct Buyer-Seller Transactions
All financial transactions on Zodmo occur directly between the buyer and seller. Zodmo does not process, hold, or facilitate any payments. It is the sole responsibility of both parties to determine and agree upon a payment method.
Accepted Payment Methods
Buyers and sellers may choose from various payment options that work best for them, such as:
- Cash on Delivery (COD)
- Bank Transfers
- Mobile Payment Apps
- UPI
- PayPal (if applicable)
Security and Caution
We highly recommend users:
- Avoid advance payments to unverified sellers.
- Meet in public, safe places whenever possible.
- Use secure and traceable payment methods. Zodmo is not liable for any losses arising from unsafe or unauthorized transactions.
2. Cancellation Policy
User-Controlled Cancellations
Zodmo does not manage or mediate cancellations. Any cancellations must be mutually agreed upon by the buyer and seller.
Custom Terms
Users may choose to define their own cancellation terms before completing a transaction. These can include:
- Cancellation window (e.g., within 24 hours)
- Conditions for product return
- Restocking fees, if any
3. Refund Policy
Handled Between Users
Refunds are not processed through Zodmo. All refund requests must be handled directly between the buyer and seller.
No Platform Involvement
Zodmo does not offer or enforce any refund guarantees.
Buyers are advised to confirm the product’s condition, functionality, and authenticity before making a purchase.
4. Shipping Policy
Mutual Agreement Required
All logistics and shipping arrangements must be discussed and agreed upon by both the buyer and seller prior to completing a transaction.
Shipping Details May Include:
- Delivery method (e.g., courier, in-person handover)
- Shipping costs
- Delivery timelines
- Responsibility for damages during shipping
Zodmo Assumes No Liability
We are not responsible for shipping delays, lost parcels, or any disputes that arise from delivery issues.
5. Platform Disclaimer
Neutral Marketplace
Zodmo is solely a platform and does not act as a party in any transaction. We:
- Do not verify items listed or guarantee product quality.
- Do not manage disputes or mediate transaction disagreements.
- Are not responsible for losses, damages, or fraud resulting from any deal made through the platform.
User Responsibility
All users are encouraged to:
- Verify listings and user profiles before making transactions.
- Document all agreements clearly (via chat or written agreement).
- Exercise caution and good judgment.
6. Reporting Issues
Help Us Keep Zodmo Safe
If you experience fraudulent behavior or believe a user has violated our Terms of Service, please report it to us at:
📧 zodmotechnologies@gmail.com
While Zodmo does not intervene in personal transactions, we investigate reports of suspicious or malicious activity and may take action including warnings, suspensions, or bans.
7. Additional Tips for Safer Transactions
Trust your instincts. If something feels off, walk away.
Always inspect items in person before paying.
Avoid deals that sound too good to be true.
Use the in-app chat for communication—avoid sharing sensitive personal information.